Select the transcription service from your assistant configuration. This is automatically populated from the connected assistant.
Configure how the system detects when speech starts and stops
Seconds of silence before stopping (0-5)
Detection confidence level (0-5)
Seconds of speech before starting (0-5)
Minimum volume threshold (0-5)
Reduce background noise during calls
Select the Text-to-Speech provider for this campaign
Select knowledge articles to include in this campaign
Allow AI to transfer calls to human agents or other endpoints
Immediately redirect the call to the target without consultation
Create a consultation call before connecting the caller to the target
Provide guidance to the AI about when to use this transfer target
The phone number (E.164 format) to display to the transfer target. Must be a verified Twilio number.
When enabled, caller hears ringback until the target answers. When disabled, the call is answered immediately.
Audio played to caller while waiting for target to answer
URL to MP3 or WAV file to play as ringback tone
Play audio or gather input from the target before bridging to the caller
Text to speak to the target before connecting (uses Text-to-Speech). Use {{variable_name}} to insert lead data (e.g., {{first_name}}, {{company}}, {{email}}).
URL to audio file to play to target (overrides text if both provided)
Wait for target to press a key before bridging the call
Allow target to decline the transfer by pressing a specific key
Add custom key-value pairs for tracking and analytics